Shipping policy
Shipping Policy
1. Processing Time:
Orders typically take 1-3 business days to process before shipment. During peak seasons or due to unforeseen circumstances, processing may take longer. You'll receive a confirmation email once your order is processed.
2. Shipping Methods:
We offer several shipping options for domestic shipping orders:
- Ground Advantage Shipping: Estimated delivery within [5-7 business days].
- Priority Mail Shipping: Arrives within [3 business days].
- Priority Mail Express Shipping: Delivery times vary based on location.
3. Pickup Option:
For local customers or those who prefer to collect their orders, we provide a Local Pickup option. Orders can be picked up at our designated pickup location during specified hours. Please wait for a confirmation email indicating that your order is ready for pickup before arriving.
4. Third-Party Warehouse Fulfillment:
We partner with a third-party warehouse for order fulfillment. This may result in split shipments if items are stored in different locations. You will receive separate notifications for each shipment.
5. Tracking Orders:
Once your order is shipped, a tracking number will be provided via email. Use this number to track the status of your delivery through our website or the respective carrier's tracking system.
6. Shipping Charges:
Shipping costs vary depending on the selected shipping method, package weight, destination, and any applicable promotions. The shipping charges will be displayed at checkout before completing your purchase.
7. Delays and Issues:
We strive to ensure timely delivery, but delays due to weather, carrier issues, or other unforeseen circumstances may occur. We're committed to assisting you in resolving any shipping-related issues. Please contact our customer support for assistance.
8. Returns and Refunds:
Please refer to our Refund Policy for information regarding returning shipped items.
10. Contact Information:
For any shipping-related inquiries or assistance, feel free to contact us at: wellhello@shopajahouse.com and include your order # in the email subject.